Principle 1

Identify the problem before the solution.

• Prepare to make long-term investments –effectively identifying problems requires a willingness to invest in design research that may not always yield a solution.
• Use research tools that reinforce a grassroots approach, such as focus groups and interviews with clinicians and patients.
  
• Identify clinical partners who understand existing problems to advise on the future design and implementation of solutions.
• Invite key stakeholders into the design process, including patients, clinicians, and administrators.
  

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